Massachusetts-based company envisions higher level of customer service as an added benefit, based on increased "face to face time" between its drivers and its customers
With strategic goals to reduce fuel and maintenance costs, while improving driver productivity and safety, UniFirst Corporation recently adopted the use of highly specialized GPS tracking software known as Telematics to manage their thousands of routes traveled in the United States and Canada each week by its 3,000 customer delivery vehicles.
Because of more efficient route mapping, the Vehicle Telematics software package is also projected to allow UniFirst delivery drivers to increase "face to face time" with their customers, thereby further improving their servicing levels and customer satisfaction.
UniFirst, an industry leader in work wear and textile services, rents, leases and sells uniforms, protective clothing, corporate work wear, and facility service products to more than 240,000 business customers throughout North America.
"Before implementing this system, we were unable to receive accurate and true information on operational data. Information like engine idling times, driving speeds, and other driver behavior, including compliance of safety protocols and the proper following of the most efficient pre-determined routes," explained Lauren Barros, Fleet Safety Engineer for UniFirst. "This software package is like having a knowledgeable navigator and safety engineer riding shotgun with each of our drivers so they operate with maximum efficiency and, ultimately, provide all our customers with delivery service that's second to none in the textile services industry." she added.
GPS Tracking / Telematics software is, in part, designed to enable its users to route efficiently, keep accurate mileage records, monitor idling times and voltage checks. It also tracks such variables as vehicle speed, and any harsh braking or rapid acceleration events. Telematics is the ideal solution to provide the company with such data - data that can then be applied to making improvements to operational procedures, as well as worker compensation issues.
"Based on the initial analysis of our pilot program with Telematics, we've already seen an improvement in the performance habits of our drivers," UniFirst's Barros added. "Over the course of the next several months, we anticipate applying the data we receive to implement further initiatives that can make measurable differences in the use of fuel and in driver behavior," she added.
Lynx Telematics, located in Milford Oho, is an OEM (Original EquipmentManufacture) that specializes in developing proprietary fleet GPS Tracking devices for fleets of all sizes and functions.
For information on how Lynx Telematics can help your company save an average of $2500 per vehicle annually, contact Business Development Manager, VincentRush at (513) 965-6318
LynxTelematics is an OEM that controls design, engineering, firmware, software development, IT support and manufacturing processes of our product, allowing us to produce the highest quality product in our industry, while offering our customers competitive pricing.
As your partner, we provide ongoing training and support to insure that the product is properly sold to the end user, maximizing the re-sellers profitability.
As one of the pioneers in telematics technologies, Lynx Telematics provides our clients with powerful end-to-end vehicle telematics tools. Our technology offers a real solution that delivers safety, saves money and provides an unprecedented level of peace of mind to our customers.
Our product, LynxSafe, is the newest and most advanced in-vehicle communication system currently on the market. It combines GPS/satellite and GSM cellular technology to provide users and family members with immediate access to real-time information delivered directly via any internet enabled device including I Phone and Android smart phones.